These Terms & Conditions apply to all customers booking services with Dr. Tint & Wrap, including automotive window tinting, window film removal, paint protection film (PPF), vehicle wrapping, ceramic coating and other associated services.

By confirming a booking or authorising work, customers acknowledge and agree to the following terms, subject to their rights under New Zealand law.

1. Bookings and Quotations

1.1. All bookings are subject to confirmation, vehicle inspection, service availability and verification of the customer's requirements.

1.2. Quotations are based on information provided by the customer and assume the vehicle is in a suitable condition for the requested service.

1.3. Additional preparation, repairs, film removal, adhesive removal or other unforeseen work may incur additional charges, subject to customer approval.

1.4. Service durations are estimates only and may vary depending on vehicle condition, complexity and installation requirements.

1.5. Dr. Tint & Wrap may decline or reschedule work where safety concerns, unsuitable vehicle conditions, unavailable materials or other reasonable circumstances prevent the service from proceeding.

2. Vehicle Preparation and Personal Property

2.1. Vehicles must arrive reasonably clean, with accessible working areas free from excessive dirt, rubbish, pet hair and personal belongings.

2.2. Customers must remove valuables and fragile items before vehicle drop-off.

2.3. Excessive contamination, including pet hair, sand, mud, lint, grease or hazardous materials, may require additional cleaning. A surcharge starting at 20% of the quoted service price may apply, with customer approval before additional work begins.

2.4. Dr. Tint & Wrap will take reasonable care of vehicles and personal property while in its possession.

3. Existing Window Tint Removal

3.1. Removal of existing window tint is a separate service unless expressly included in the quotation.

3.2. Film removal prices start from $30 per window. Final pricing depends on film age, adhesive condition, window size, accessibility and removal difficulty.

3.3. Older or deteriorated window films may become brittle, separate into layers or leave substantial adhesive residue.

3.4. Additional labour charges may apply where removal requires extensive scraping, chemical treatment or repeated adhesive cleaning. Customers will be advised before additional chargeable work proceeds.

3.5. Removing existing film may reveal pre-existing scratches, glass damage, contamination or adhesive-related imperfections previously concealed by the film.

4. Rear Window Demister and Defroster Damage

IMPORTANT: SPECIAL RISK WHEN REMOVING OLD REAR WINDOW TINT

4.1. Many vehicles have delicate electrical heating elements, commonly known as demister or defroster lines, attached to the inside surface of the rear windscreen.

4.2. Removal of existing tint may damage, lift, disconnect or remove these heating elements, particularly where film has been installed for several years, the adhesive has deteriorated or the demister lines are already weakened.

4.3. Even when appropriate professional removal techniques are used, damage to existing demister lines may occur.

4.4. Customers must understand and accept this inherent risk before authorising removal of rear-window tint.

4.5. Dr. Tint & Wrap will exercise reasonable care and skill but cannot guarantee that existing demister elements will remain fully functional following film removal.

4.6. Dr. Tint & Wrap is not responsible for damage arising solely from an inherent pre-existing condition or unavoidable removal risk where reasonable care and skill have been exercised. This does not exclude liability for damage caused by a failure to exercise reasonable care and skill.

4.7. Repair or replacement of damaged demister elements is not included in the tint removal price unless expressly agreed.

5. Customer-Removed or Third-Party-Removed Window Tint

5.1. Where a customer or third party has previously removed window tint, Dr. Tint & Wrap cannot guarantee that the glass has been properly prepared or that all adhesive residue has been removed.

5.2. Old adhesive, chemical residue, scratches, damaged demister lines or other contamination may remain on the glass even when it appears visually clean.

5.3. These conditions can affect the appearance, adhesion and final finish of newly installed window film.

5.4. Additional glass preparation, adhesive removal or cleaning may be required and will be charged separately with customer approval.

5.5. Dr. Tint & Wrap cannot guarantee a completely blemish-free finish where pre-existing glass damage or contamination cannot reasonably be removed.

5.6. Any defects directly attributable to pre-existing damage, residue or contamination outside Dr. Tint & Wrap's control are not covered by its workmanship warranty. Installation workmanship remains subject to applicable consumer guarantees.

5.7. If the glass is unsuitable for tint installation, Dr. Tint & Wrap may recommend further preparation or decline installation.

6. Window Tint Installation and Finish

6.1. Window tint installation is a manual process performed in an environment where complete elimination of microscopic dust and airborne particles cannot be guaranteed.

6.2. Minor visual imperfections may be present, including small dust inclusions, slight edge gaps or temporary moisture patterns, within reasonable professional installation tolerances.

6.3. Significant contamination, excessive bubbling, peeling, lifting or other defects resulting from improper installation will be assessed and remedied where required under applicable warranty obligations and New Zealand law.

6.4. Customers acknowledge that existing glass scratches, imperfections, manufacturing marks and contamination may become more visible after tint installation.

6.5. Final film appearance may vary depending on vehicle glass colour, existing factory tint, lighting conditions and selected film specifications.

7. Window Tint Curing and Aftercare

7.1. Window film requires time to dry and bond correctly to the glass.

7.2. Customers must not lower or operate tinted windows for at least 72 hours following installation, unless advised otherwise by the technician.

7.3. Complete drying may take longer depending on film type, temperature, humidity and weather conditions.

7.4. Temporary haziness, moisture pockets and small water bubbles may be visible during the curing process and do not necessarily indicate faulty installation.

7.5. Customers must follow the aftercare instructions supplied by Dr. Tint & Wrap.

7.6. Damage caused by premature window operation, scratching, inappropriate cleaning products or failure to follow reasonable aftercare instructions may not be covered by the workmanship or product warranty.

8. Vehicle Wrapping and Paint Protection Film (PPF)

8.1. Vehicle wrapping and PPF require suitable paintwork and surface preparation.

8.2. Customers must disclose any previous accident repairs, repainting, paint protection treatments, peeling clear coat, rust or other known paint defects.

8.3. Repainted, poorly bonded, deteriorated or previously repaired paintwork may be more susceptible to damage during installation or film removal.

8.4. Dr. Tint & Wrap cannot guarantee that vehicle paint will remain unaffected when existing wrap or PPF is removed, particularly on non-original or deteriorated paintwork.

8.5. Dr. Tint & Wrap will exercise reasonable care and skill and is not responsible for paint failure attributable solely to pre-existing defects or unavoidable risks of the authorised service.

8.6. Some PPF and vinyl installations require seams, relief cuts, joins, edge gaps or partial coverage due to vehicle design and film limitations.

8.7. PPF helps protect paint against certain environmental and physical damage but does not guarantee prevention of all stone chips, scratches, water spots, chemical staining or paint damage.

9. Ceramic Coating Services

9.1. Ceramic coating provides a protective surface treatment but does not make paintwork scratch-proof, chip-proof or completely resistant to water spotting.

9.2. Paint correction, polishing, scratch removal and other preparation services are separate unless included in the agreed quotation.

9.3. Existing paint defects may remain visible after coating.

9.4. Customers must follow recommended curing, washing and maintenance instructions.

9.5. Coating performance and durability depend on environmental exposure, washing methods, maintenance and the condition of the treated surfaces.

10. Additional Services and Charges

10.1. Work outside the original agreed scope may incur additional charges.

10.2. Where applicable, additional labour is charged at $90 per hour unless another rate is quoted and agreed.

10.3. Additional work will be explained and authorised by the customer before proceeding, except where otherwise permitted by law.

10.4. Mobile services may attract a minimum call-out charge, depending on location and travel requirements. The applicable charge will be disclosed before booking confirmation.

11. Deposits, Cancellations and Rescheduling

11.1. A deposit may be required to secure certain bookings, particularly PPF, vehicle wrapping, custom materials and larger projects.

11.2. The required deposit amount and applicable cancellation terms will be disclosed before payment.

11.3. Customers should provide at least 24 hours' notice when requesting cancellation or rescheduling.

11.4. Reasonable cancellation charges may apply where Dr. Tint & Wrap has incurred non-recoverable costs, purchased special-order materials or suffered reasonable losses because of a late cancellation.

11.5. Any cancellation charge will be proportionate to the circumstances and will not operate as an unreasonable penalty.

11.6. Deposits and refunds remain subject to applicable consumer rights and legal obligations.

12. Warranty and Workmanship

12.1. Eligible automotive window film installations are covered by the applicable manufacturer's limited lifetime warranty, where offered for the specific film product.

12.2. Manufacturer warranty coverage, exclusions and claim procedures depend on the product installed.

12.3. Dr. Tint & Wrap is responsible for its own installation workmanship and will assess installation-related concerns.

12.4. Warranty coverage generally does not extend to damage caused by misuse, accidents, improper cleaning, unauthorised alterations or pre-existing defects unrelated to the service.

12.5. Customers must retain their invoice or other proof of purchase to assist with warranty claims.

12.6. All warranties are additional to, and do not limit, rights under the Consumer Guarantees Act 1993.

13. Inspection, Complaints and Remedial Work

13.1. Customers are encouraged to inspect their vehicle and completed work at handover.

13.2. Any visible concerns should be reported as soon as reasonably practicable.

13.3. Customers should allow the applicable curing period before assessing temporary moisture-related film appearance.

13.4. For peeling, persistent bubbling, adhesive failure or other concerns, customers should provide photographs or video and contact Dr. Tint & Wrap.

13.5. Dr. Tint & Wrap may request an inspection to establish the cause and appropriate remedy.

13.6. Where work fails to meet applicable consumer guarantees, Dr. Tint & Wrap will provide the remedies required by New Zealand law.

13.7. Inspection at handover does not remove a customer's statutory rights in respect of defects discovered later.

14. Vehicle Movement and Road Testing

14.1. Where necessary for an authorised service, customers permit appropriately authorised Dr. Tint & Wrap personnel to move their vehicle within the premises.

14.2. Vehicle collection, delivery or off-site movement will be undertaken only where agreed with the customer.

14.3. Dr. Tint & Wrap will take reasonable care when operating customer vehicles and remains responsible where liability arises under applicable law.

15. Customer Conduct

15.1. Dr. Tint & Wrap is committed to providing a respectful and safe environment for customers and staff.

15.2. Threatening, abusive, discriminatory or physically aggressive conduct towards staff or other customers will not be tolerated.

15.3. Dr. Tint & Wrap may suspend or terminate a service where reasonably necessary to protect staff, customers or property, subject to applicable legal obligations.

16. Photographs and Vehicle Condition Records

16.1. Dr. Tint & Wrap may photograph or video the vehicle before, during and after service for condition assessment, quality control, job records and dispute resolution.

16.2. Customer vehicles will not be used in identifiable public marketing materials without appropriate permission.

16.3. Customer information and photographic records will be handled in accordance with applicable New Zealand privacy law.

17. Consumer Rights

17.1. Nothing in these Terms & Conditions excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand legislation.

17.2. Where these terms conflict with mandatory consumer protection law, the applicable law will prevail.

17.3. Any separate contracting-out arrangement for eligible business-to-business transactions must be expressly agreed in writing and meet the requirements of New Zealand law.

18. Contact and Warranty Claims

Customers should contact Dr. Tint & Wrap promptly regarding service concerns, warranty claims or aftercare questions.

Email: sales@drtint.co.nz

Website: www.drtint.co.nz

Service locations: Hamilton, Rotorua, Tauranga, Auckland North Shore, Auckland South, Christchurch, Palmerston North and Whanganui.

Customer Acknowledgement

By confirming a booking or authorising the service, the customer acknowledges having had the opportunity to review these Terms & Conditions, including the specific risks associated with existing tint removal, rear-window demisters, pre-existing glass damage, paint condition and vehicle preparation.

All services remain subject to applicable New Zealand consumer protection laws.